customer service

My gf's phone was stolen today, so I was on the phone with customer service for awhile because the automated tree for "report lost/stolen phone" glitched on me. The rep I was talking to was well-spoken, nice, and helpful. BUT...

• she said "I'm sorry" at least fifty times. I know this is how they train customer service folks, but it was really excessive. "I'm sorry, the system is slow, I'm sorry, just a minute, I'm sorry." I finally said "look, I know they teach you to say that, but really, it's OK."
• she kept calling me "Mrs." Which I am so not.